Blackboard is a leading course management system for teaching and learning. During class projects, a consultant might spend a lot of time on this portal, as this is where all course information will be shared by the instructor. Blackboard is highly customizable, so courses here might look different on a case-to-case basis. However, once you learn to use the portal, navigating other course layouts will be very intuitive!
Before you head to the university's BLACKBOARD login page, make sure to locate the client's credentials in HubSpot. You will usually find the link that will take you to the University's login page within the contact card as well.
IMPORTANT NOTE: If that link somehow doesn't work because the client provided the link from a bookmark or any other reason, don't fret! Googling "[University Name] Blackboard login" will take you to the login page as well.
We will be using the Keiser University portal for this example. When you arrive at the login page, credentials at the ready, this is what you should see:
PLEASE NOTE: THIS EXAMPLE DOESN'T USE REAL CREDENTIALS FOR LOGIN
Just input the client's credentials into the required fields. It is really that easy!
IMPORTANT NOTE: Some client portals operate through Microsoft services and they will require two-factor authentication for login. When this happens, make sure to always message the client to check on their availability to forward the code as quickly as they can BEFORE you attempt a login. Authentication codes expire within a short amount of time, so you want to make sure the login is coordinated effectively.
Some client portals will not open directly on Blackboard! When this happens, locate the option to open the course platform on the University portal's main page. You will not need to log in a second time, the tool will launch Blackboard directly into the client's account. In the case of Keiser, you only need to click the courses tab on the left, other universities might take you to a different main page where you will need to locate and click Blackboard.